Our highly qualified and experienced engineers, office based support staff and strategic business partners are continually striving to ensure that the level of service which we maintain to provide meets the expectation of our customers, all over the UK.
Turnkey Telecom Group will use all reasonable endeavours to respond within the specified operational time frame, either by arranging for a service engineer to attend your site, or via remote diagnostics. Tickets can be raised under the Support section of our website which go directly to our engineers and support staff to ensure your request is dealt with as soon as possible. You will then be kept updated with either an estimated time of arrival or remote response time.
Ad-hoc system repairs and annual service contracts available.
Turnkey Service Levels |
Cover |
Response Time for Ext. Fault |
Response Time for System Fault |
---|---|---|---|
Bronze |
Mon - Fri 08:30 - 18:00 |
16 operational hours |
8 operational hours |
Silver |
Mon - Fri 08:30 - 18:00 |
8 operational hours |
4 operational hours |
Gold |
Mon - Fri 08:30 - 18:00 |
8 operational hours |
4 operational hours (engineer to site) |
Platinum (inc. bank holidays) |
Mon - Sun 24 hours |
8 operational hours |
4 operational hours |
Platinum+ (inc. bank holidays) |
Mon - Sun 24 hours |
8 operational hours |
4 operational hours (engineer to site) |