Staying competitive in a rapidly changing industry
As fast-paced industry Estate Agents face some tough communication challenges with a constantly mobile workforce and demanding customers. An excellent communication solution can help you stay ahead of the competition and keep you up to speed with your buyers, sellers and tenants.
A successful estate agents needs to stay responsive at all times. Demanding customers and tenants expect quick answers in a time-sensitive environment. Coupled with constantly mobile staff, getting your communications right is essential for delivering sharp customer service.
Our communication solutions combine flexibility, transparency and reliability when you need it most. Don’t miss that crucial call!
Call Recording Call recording is essential in this sector as a mis-heard quote or fee could cause long delays in the buying process and directly impact profits. Capture what has been said on each call Recordings can be stored against a customer’s file in a CRM system Easy to use in a dispute resolution There are four options for call recording, all providing control over what is being recorded, and when.
CRM Integration Horizon Integrator is a powerful unified communications software suite, which allows users a high level of integration, communication, and collaboration with our Horizon phone system, into some of the most popular CRM’s including Salesforce, HubSpot and Microsoft Dynamics 365. Auto screen pop Automatic call activity logging Manual call activity logging
Collaboration Horizon Collaborate provides your business with instant messaging, presence, voice, video, desktop and application sharing, and document sharing. Horizon Collaborate offers a number of solutions which can help you remain agile, flexible and most importantly, available, allowing you to not only compete with, but win against online only agents. Driven through a set of end user applications for Windows, Mac, Android and iOS, it enables your users to access business communications and collaboration services from their favourite devices - wherever they are.
With the rise of online only estate agents promising to slash the fees house sellers face and the time it takes to sell a property, you could be forgiven for thinking that the traditional high street estate agent is heading for trouble. However, by emphasising your expert approach, local knowledge and the high level of direct customer service you can offer, you can stand out from the online noise and help sellers understand the value of opting for a high street agent.
Most estate agents work both in and out of the office, at meetings with clients or house viewings. The mobile client would give them full Horizon functionality, including the One Number Anywhere feature, and mobile chat, from wherever they have 3G/4G/5G/WiFi signal.
It can be important to know how long people are waiting to be spoken to; when busy periods are and if everyone has received a callback. Collaborate’s real time call reporting can provide a wallboard for the practitioner to understand calls waiting, SLAs and totals. This can deliver improved call handling time and customer service levels.