Oak ReportX and NEC MyCalls 

Call management software is a simple to use, yet highly sophisticated reporting tool that lets a company see what is happening within their business when it comes to telephone usage and much more. 

Call Management Solutions 

Do you know which of your customers is tying up your expensive customer service desk? Are 80% of your service calls coming from just 20% of your customers? Worse still, are those 20% of customers really spending any money with your business? If you don’t know then perhaps you really should find out so you can take action. 
Reports can be scheduled or run as required to provide a wide range of detailed management information including call costs, response times, staff telephone performance, levels of customer service, and so on. 
The business value is enormous, for example sales and marketing can measure the response to telephone campaigns precisely, or technical managers plan appropriate staff levels to handle changing call volumes for product support. 
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