NEC UNIVERGE BLUE
NEC UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE are designed for businesses of all sizes, from enterprise to SMB. Enabling businesses to benefit from flexible and adaptable solutions that can support the shift to a distributed workforce and hybrid working.
Why UNIVERGE BLUE?
UNIVERGE BLUE® delivers advanced public, hosted private and hybrid cloud environments and a range of communications, collaboration, contact center and data storage and recovery cloud services. No need to work across multiple vendors or deal with disparaged services or contract agreements. Cloud migration is made easy with UNIVERGE BLUE®, whether it is an initial move to the cloud, achieving a larger cloud presence or looking to migrate a specific function.
UNIVERGE BLUE CONNECT
UNIVERGE BLUE CONNECT is an easy-to-use cloud-based communications platform that helps employees to be more productive and collaborative. It includes a full-featured phone system combined with chat, web/video conferencing, and file sync, share and backup capabilities.
UNIVERGE BLUE CONNECT Platform overview
UNIVERGE BLUE ENGAGE
UNIVERGE BLUE® ENGAGE is a highly reliable, secure, and full-featured cloud contact center that drives more responsive, informed, and engaging customer experiences. The product connects companies with their customers across multiple communication channels, and offers easy-to-use solutions for agents, supervisors, and administrators – anywhere, anytime.
Included with NEC UNIVERGE BLUE® ENGAGE
Offers 100+ enterprise-grade contact center features
Plans for businesses of all sizes, industries, and levels of sophistication
Supports multi-site contact centers and remote agent workforces
Lets agents connect via the device of their choice – computer, smartphone, browser client
Delivers simplified, centralized web-based administration and reporting
Offers voice, chat, e-mail, and SMS queues, to respect customer preferences1
Real-time customer insights help agents derive context in the moment
Customizable call flows and exceptional QA features help ensure efficient, engaging interactions
Extensive dashboards and reporting power enable continual improvements in customer engagement and agent performance.