NEC UNIVERGE BLUE 

NEC UNIVERGE BLUE CONNECT and UNIVERGE BLUE ENGAGE are designed for businesses of all sizes, from enterprise to SMB. Enabling businesses to benefit from flexible and adaptable solutions that can support the shift to a distributed workforce and hybrid working. 
Why UNIVERGE BLUE? 
 
UNIVERGE BLUE® delivers advanced public, hosted private and hybrid cloud environments and a range of communications, collaboration, contact center and data storage and recovery cloud services. No need to work across multiple vendors or deal with disparaged services or contract agreements. Cloud migration is made easy with UNIVERGE BLUE®, whether it is an initial move to the cloud, achieving a larger cloud presence or looking to migrate a specific function. 
UNIVERGE BLUE CONNECT 
 
UNIVERGE BLUE CONNECT is an easy-to-use cloud-based communications platform that helps employees to be more productive and collaborative. It includes a full-featured phone system combined with chat, web/video conferencing, and file sync, share and backup capabilities. 
 
UNIVERGE BLUE CONNECT Platform overview 
 
Phone System 
Mobile Apps 
Desktop Apps 
Video Conferencing 
Remote Office 
Online Meetings 
UNIVERGE BLUE ENGAGE 
 
UNIVERGE BLUE® ENGAGE is a highly reliable, secure, and full-featured cloud contact center that drives more responsive, informed, and engaging customer experiences. The product connects companies with their customers across multiple communication channels, and offers easy-to-use solutions for agents, supervisors, and administrators – anywhere, anytime. 
 
Included with NEC UNIVERGE BLUE® ENGAGE 
 
Offers 100+ enterprise-grade contact center features 
Plans for businesses of all sizes, industries, and levels of sophistication 
Supports multi-site contact centers and remote agent workforces 
Lets agents connect via the device of their choice – computer, smartphone, browser client 
Delivers simplified, centralized web-based administration and reporting 
Offers voice, chat, e-mail, and SMS queues, to respect customer preferences1 
Real-time customer insights help agents derive context in the moment 
Customizable call flows and exceptional QA features help ensure efficient, engaging interactions 
Extensive dashboards and reporting power enable continual improvements in customer engagement and agent performance. 
 
 
What is it? 
 
 
 
 
 
 
 
Features 
UNIVERGE BLUE ENGAGE  
Core 
The Contact Center Made Simple!  
A cost-effective voice-only contact center capabilities, available directly from your UNIVERGE BLUE CONNECT desktop app. 
 
Inbound Voice Queues 
Supervisor functions including monitor, barge and whisper 
Real-Time & Graphical Reports 
Call Recording 
 
Available only with UNIVERGE BLUE CONNECT 
UNIVERGE BLUE ENGAGE Advanced 
Extend your Contact Center Capabilities 
A flexible solution providing sophisticated contact center capabilities to increase customer satisfaction for businesses of any size. 
All ENGAGE Core functionalities plus: 
Scheduled, Historical & Custom Reports 
Customizable IVRs 
Skill-Based, Geo & Rule-based Routing 
Ability to purchase Email, Chat and SMS channel add-ons 
 
Available with UNIVERGE BLUE CONNECT or with your existing phone system 
UNIVERGE BLUE ENGAGE Complete 
Optimize your Customer Experience 
A full-featured omnichannel Contact Center solution with powerful integrations capable of delivering the ultimate customer experience. 
All ENGAGE Advanced functionalities plus: 
Chat, email & SMS Channel Queues 
Outbound Notification Campaigns (Voice, email & SMS) 
Schedule Manager 
QA Evaluator Templates & Scoring 
Custom CRM Integrations 
Advanced self-service IVR applications 
Available with UNIVERGE BLUE CONNECT or with your existing phone system 
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