NEC InReports. Quick, easy and cost-effective, NEC’s new InReports makes the ideal starting point for call management.
Call performance is critical to your teams’ productivity as well as levels of customer service. InReports provides 24/7 monitoring and analysis of your entire companies communications via a browser.
It then produces pre-defined, graphically enhanced reports which are presented clearly in a number of different ways: Lists, Charts and Wallboards.
SV9100 WebRTC (Real-Time Communications) provides highly cost-effective video and collaboration working seamlessly within your IT environment. Users can quickly set-up audio and video connections between two or more PCs or devices from anywhere with an internet and VPN or LAN connection.
Business benefits of InReports include:
- Easy evaluation of your teams communication performance.
- Real-time business critical stats e.g. average answer time, unanswered calls.
- Wallboard display stats for team motivation.
- Pro-actively deter unauthorized calls.