Jabra Launches Engage 50 Headset
Jabra launches the Engage 50, a digital corded headset that they say is made for raising the satisfaction of customers. It has the new industry-wide standards for call quality to also enhance employee productivity.
The Engage 50 is designed for softphone environments, including features that fight noise and interruptions in the call center. This is to drive customer satisfaction. The headset has a three-microphone system that filters out any background and breathing noise. Stereo sound and super wide-band enable vibrant, lifelike conversations giving callers a superior experience.
Jabras new Engage 50 headset uses software that can provide call analytics to enable data driven decisions. This enhances the customers experience, whilst the headsets are always working to combat the key pain point: noise. If the headsets microphone boom-arm is not placed in the ideal position for its user, they get live-on-screen updates and guidance via the Jabra Direct software to adjust it.
The Jabra Express software, allows the business to get an overview of individual user’s data. Background noise measurements give companies an idea of times in which noise is above a certain threshold. This means that the business can make data-driven decisions to enhance productivity, and reduce noise in the work place.
“Our research has found that up to 90 percent of organisations perceive customer satisfaction as a competitive differentiator,” said Holger Reisinger, SVP Business Solutions, at Jabra. “When it comes to improving call quality and outcome, its vital that we listen to customer service agents, who know better than anyone what distracts them from doing their job or completing calls satisfactorily.”
“That’s why we’ve engineered the Jabra Engage 50 to meet the challenges of today’s customer service-oriented business. There’s no headset on the market that provides the same level of audio quality, noise cancellation and features to help call-centric workers to focus on their job without fear of interruption.”