Survey finds 40 per cent of users wary of facial recognition
More than 40 per cent of iOS users in the USA and UK don’t want facial recognition as a payment security technology.
This suggests that a core use case for the iPhone X’s main security feature may struggle to gain traction among consumers.
The new survey by Juniper Research found people prefer fingerprint sensors and voice recognition as contactless authentication methods.
The survey asked 500 US and 500 UK smartphone users about mobile banking and contactless payments.
Overall, the number of contactless payments users grew by only two per cent year-on-year in the US, with most deployments coming from smartphone OEMs.
Contactless user numbers in the card-first UK grew by 12 per cent. The survey shows mobile contactless payments usage will grow in both markets with existing users fueling most of that growth.
In the USA, 73 per cent of OEM – Pay users (Apple Pay, Samsung Pay, Android Pay) expect to increase their usage, but only 39 per cent of non users expect to start using mobile contactless payments.
This proportion is even lower in the UK, with only 26 per cent of non-users reporting that they will start to use these services. The survey found that, while contactless payment non-users have less concerns overall, 32 per cent have concerns about the security of the transactions, a far higher proportion than current users (14 per cent).
Mobile banking has a similar pattern, with 30 per cent of non users concerned about the security of transactions, compared to 10 per cent of current users.