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Telephone Systems Colchester Turnkey Telecom Group

CTI

 

Oak connectX

 

connectX recognises who's calling and uses this information to search through your database or application to find the right contact. It will then screen-pop the contact all before the call has been answered. connectX integrates with a large number of databases and applications to ensure that it works for your business. connectX also works with outbound calls to dial clients automatically.

 

Reduce Costs - Call handling time is reduced because you have the caller’s details to hand and don’t need to ask for them again.

 

Improve Service - By knowing who the caller is before answering the call you can offer a more personalised service.

 

Increase Sales - Calls can be made automatically from your database or application, speeding up connection and avoiding mis-dialling.

 

Improve Productivity - Automatically open your application or database and enter important notes without losing valuable seconds.

 

CRM Integration - Integrate with your CRM system or business database.

 

Preview Caller - See who’s calling before answering so your greeting can be more personal.

 

Screen Pop - Open and display a customer’s database record ready for review or input.

 

Call Handling - Answer and transfer calls fast using your screen and keyboard.

 

Add Notes - Add important notes to a customer record during the conversation.

 

Label Calls - Associate a policy number or customer reference with a call recording.

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Turnkey Telecom Group is a trading name of Turnkey Telecom Solutions Ltd. © 2014 Turnkey Telecom Solutions Ltd Registered in England & Wales No. 4289219 Registered Address: Middleborough House, 16 Middleborough, Colchester, Essex CO1 1QT


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