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Telephone Systems Colchester Turnkey Telecom Group

Call Recording Solutions Essex

 

Oak recordX

 

Oak’s award winning recordX is a comprehensive extension and line side call recording solution packed with innovative features to search, record, play and archive telephone calls. Leading edge web technologies ensure that recordX is the most powerful yet easiest to use solution available today.

 

Whether you need to capture and retrieve recordings for regulatory compliance, or for business improvement through higher levels of customer satisfaction, recordX meets all your needs. It works with all technologies - ISDN, SIP and VoIP - in whatever combination you have chosen.

 

Fixed & Mobile - Fixed line, Extension and Mobile recording in a single integrated solution.

 

VoIP & SIP - SIP trunks and IP extensions are also recorded to the same integrated solution.

 

CRM/Database Integration - Link valuable customer information to your recordings for search and playback.

 

Agent/Call Evaluation - Ensure you deliver the best possible levels of customer service.

 

FSA Compliant - We ensure that recordX meets all the recommended compliance needs.

 

PCI DSS Compliant - We support many options to allow you to mask certain credit card details.

 

Resolve Disputes - Find calls quickly and email an extract to your client to confirm contract details.

 

Demonstrate Compliance - Show that FSA & PCI DSS call recording rules have been followed.

 

Monitor Quality - Review recordings to ensure that clients have been dealt with professionally.

 

Improve Performance - Work with staff to develop their telephone and telesales techniques.

 

recordX offers a complete Call Recording solution, with all the advanced search & playback features you'd expect and more!

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Turnkey Telecom Group is a trading name of Turnkey Telecom Solutions Ltd. © 2014 Turnkey Telecom Solutions Ltd Registered in England & Wales No. 4289219 Registered Address: Middleborough House, 16 Middleborough, Colchester, Essex CO1 1QT


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