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Call Management Systems Essex

 

Oak displayX

 

displayX is a powerful real time reporting engine as well as a motivational and presentation tool, which provides a view of key factors affecting business performance at a glance, all displayed on large plasma screens and individual users’ PCs as required.

 

Measure Performance - Define your own performance objectives and have them monitored automatically and continuously in real time.

Monitor Alarms - Set alarms for exceptional events and be informed audibly, visibly and by email as to the problem.

Increase Sales - Set call number targets for individuals or teams and get visual progress updates toward their goals in real-time.

Improve Performance - Use to visualise & track performance targets. Visual alarms can highlight change allowing you to react quickly.

Panel Layout - Choose one of the defaults or design your own unique layout.

Summary Statistics - Display summary information relevant to your department & business.

Itemised Calls - Keep track of & monitor individual and exceptional telephone calls.

Panel Types - Based on your needs, choose from six different panel styles.

Group - displayX can monitor and highlight group and extension statistics.

Video - Whether it's news or stocks, display live video and IPTV feeds

 

Oak reportX

 

Oak Telecom's advanced Call Logging reportX 09 product shows you how efficiently and effectively you are dealing with your customers and gives you the information you need to drive constant improvement. It's reporting capabilities are unrivalled; and are so comprehensive, flexible and easy to use that you will soon see measurable results throughout your business.

Immediate cost savings of up to 15% on calls can be realised as well as the associated savings in staff time on those calls. As a result, reportX can pay for itself within three months.

 

Reduce Costs - See an immediate reduction in business costs of up to 15%.

Retain Customers - Answer telephone calls quickly and handle them effectively.

Increase Sales - Ensure increased levels of telesales are being made to drive new sales.

Improve Performance - Work with staff to develop their telephone and telesales techniques.

Cost Control - It is always important to manage and control any business expenditure.

Response Management - Monitoring line usage allows for the correct number of lines to be determined.

Traffic Analysis - Stay informed by making live call stats available on large screen displays.

Alarm/Fraud Detection - Answering calls in a timely fashion helps with retention and increases business.

Wallboard Display - Highlight exceptional calls immediately so any fraud costs can be minimised.

Active Directory Integration -Simplify user log-in procedures with active directory integration.

 


NEC - MyCalls - The Complete Management Suite

 

Regardless of size, any organisation  that uses the telephone to contact customers can benefit from MyCalls.

It is a call management system that intergrates with NEC phone systems.

You can even tailor-make your own solution by combining different MyCalls applications.

The programme can increase productivity, reduce costs, wins more business and improve customer service along with many other benefits for your company.

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Turnkey Telecom Group is a trading name of Turnkey Telecom Solutions Ltd. © 2014 Turnkey Telecom Solutions Ltd Registered in England & Wales No. 4289219 Registered Address: Middleborough House, 16 Middleborough, Colchester, Essex CO1 1QT


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