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Telephone Systems Colchester Turnkey Telecom Group

Telephone System Maintenance Essex

 

Turnkey Telecom and our strategic business partners are continually striving to ensure that the level of service which we maintain to provide meets the expectation of our customers and that you, the customer, have the comfort of being able to rely at all times on a prompt, positive and professional response if your telephone system develops a fault or needs general maintenance.

 

Turnkey Telecom will use all reasonable endeavours to respond within the specified operational time frame, either by arranging for a service engineer to attend your site, or via remote interrogation using a modem connected to your telephone system.

 

At the time of each call out, we will give you, as near as possible an anticipated time of arrival on site of our engineer and we will keep you informed if he is to be delayed. In return we would like as concise analysis as is possible of the fault, its location or extension if it relates to a handset and the name of the person who will be available on site to show our engineer the fault.

 

Maintenance covers all system components; 2-Wire devices are excluded.

 

Turnkey Service Levels

Cover

Response time for extension fault

Response time for system fault

       

Bronze

Mon - Fri

08:30 - 18:00

16 operational hours

8 operational hours

       

Silver

Mon - Fri

08:30 - 18:00

8 operational hours

4 operational hours

       

Gold

Mon - Fri

08:30 - 18:00

8 operational hours

4 operational hours

(man to site)

       

Platinum 

(Including bank holidays)

Mon - Sun

24 hours

8 operational hours

4 operational hours

       

Platinum +

(Including bank holidays)

Mon - Sun

24 hours

8 operational hours

4 operational hours

(man to site)

 

* Response times updated 20th December 2017. These are our standard response times, unless stated otherwise on your quotation.

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Turnkey Telecom Group is a trading name of Turnkey Telecom Solutions Ltd. © 2014 Turnkey Telecom Solutions Ltd Registered in England & Wales No. 4289219 Registered Address: Middleborough House, 16 Middleborough, Colchester, Essex CO1 1QT


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