Maintenance

Ad-hoc system repairs and annual service contracts available.

Our highly qualified and experienced engineers, office based support staff and strategic business partners are continually striving to ensure that the level of service which we maintain to provide meets the expectation of our customers, all over the UK.

Turnkey Telecom Group will use all reasonable endeavours to respond within the specified operational time frame, either by arranging for a service engineer to attend your site, or via remote diagnostics. Tickets can be raised under the Support section of our website which go directly to our engineers and support staff to ensure your request is dealt with as soon as possible. You will then be kept updated with either an estimated time of arrival or remote response time.

Turnkey Telecom Group Maintenance Service Levels

Turnkey Service LevelsCoverResponse time for extension faultResponse time for system fault
BronzeMon-Fri

08:30-18:00

16 operational hours8 operational hours
SilverMon-Fri

08:30-18:00

8 operational hours4 operational hours
GoldMon-Fri

08:30-18:00

8 operational hours4 operational hours

(man to site)

Platinum

(inc. bank holidays)

Mon-Sun

24 hours

8 operational hours4 operational hours
Platinum+

(inc. bank holidays)

Mon-Sun

24 hours

8 operational hours4 operational hours

(man to site)