Oak RecordX and NEC MyCalls

Call recording is essential for any organisation. It provides undisputable facts about every call that can be used to resolve disputes quickly and effectively, to improve customer service, to review and refine call handling performance or simply because it is a legal requirement.

Call Recording Solutions

Call Recording is now a vital part of many businesses telecommunications requirements. Not only does it provide undisputable facts about every call that can be used to resolve disputes quickly and effectively, to improve customer service, to review and refine call handling performance or simply because it is a legal requirement. Calls to and from PSTN, ISDN, SIP and even mobile phones for remote staff can be recorded.

The ability to record calls if often regarded as the preserve of large companies with big budgets but for some time this myth has been well and truly dispelled by the number of excellent, cost effective, yet fully functional call recording systems now available for the SME.

In the UK, it is legal to record calls and there is no need to tell a caller they are being recorded although many companies do so out of politeness.